Customer Service

Welcome to EverythingSmells.com
All orders shipped from Pennsylvania.

E-mail: CustomerService@EverythingSmells.com
Fax: 215-494-5520

Super-Fast Shipping

It is our pleasure to ship your order as fast as possible. Therefore, ALL in-stock orders placed before 5pm EST ship the Very Next Business Day! (Exceptions include Holidays or inclement weather.) We reserve the right to delay shipping during peak order times.

We ship to all 50 United States and most international countries. Within the U.S. we ship USPS Priority Mail (1-3 days) for a flat-fee of just $6.95! We also offer USPS Priority Express (1-2 days). The shipping charges will be calculated for you when you checkout. We do not charge a handling fee.

30-Day Return Policy

Since we want you to be satisfied with everything that you order from EverythingSmells.com, you will receive a full refund (minus shipping charges) for all UNOPENED, unused, resellable merchandise returned to us within 30 days of purchase that does not meet your satisfaction. We are sorry but due to the nature of our business we cannot accept returns for products that have been opened and used (for sanitary purposes). All items in our Bargain Bin/Closeout Center are on clearance, and are not returnable.  All Holiday and Christmas items are not returnable (including holiday-related scents). We respect the fact that shopping in a physical store allows you the benefit of touching a product, smelling it and evaluating it. Online shopping does not offer this benefit, but offers the convenience of shopping from home, great prices, tax-free (if you are a non-PA resident), and products being delivered to your door. We expect our customers to read our policies before making an online purchase and abiding by them.

If you wish to return an unopened, unused, resellable item simply contact us via e-mail: CustomerService@EverythingSmells.com and let us know the problem you have with the merchandise. Please return unwanted merchandise in its original packaging if possible, ensuring that product is protected from breakage. IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Items must be received in resalable condition for a refund.

Your original payment method will be credited upon return of the goods. Please allow 1 week for processing from the date that we receive the return. We do not pay for return shipping, nor do we pay for shipping for exchanged goods. Shipping is at the customer's expense. Thank you for your order and we hope you will make a return purchase that better meets your needs.

Our Products

We thoroughly test each and every one of our products to ensure that the scent is true, strong and long-lasting. We make sure that the products we carry are of high quality and craftmanship. Whenever possible we strive to find products that are all-natural, handmade and scented with essential oils. We know that you will delight in opening your package when it arrives and breathing in all the smells that make ordering from EverythingSmells.com a fun and wonderful experience. Please be aware that some products come packaged in a way that makes it hard to smell their true aroma until they are completely unwrapped or in use. Unfortunately, used and opened products cannot be returned. We are asking that you do not make a quick judgment of scents based on smelling them through their packaging, as it is not a true critique of the product. If products are stored in cold or extreme heat they may lose their fragrance quickly. We thank you for your business and product loyalty, and welcome your product suggestions.

Faxed Orders

If you should wish to pay by credit card, but do not wish to provide this information online, simply fax your order to 215-494-5520. Shop our website and place the items you want in your shopping cart. Fill in the Shipping Information fields (located below your shopping cart) and choose your desired shipping option. Next, fill out the Billing Information fields. Print and Fax to the number above. Be sure to provide your email address so that we can email your order confirmation.

International Orders
Yes, we do ship internationally! Please see the list of countries in our shopping cart. If yours is not listed, email us and let us know you want to place an order and we'll add it. We ship USPS First Class International which is the cheapest method available at this time. Orders will arrive to the destination usually within 2 to 4 weeks but can get delayed in customs - all of which is out of our control. You are responsible for customs fees that you may incur beyond your original shipping charge. Customs fees are charged by the country you shipped to and not by us. Completing an order on our website means you have read our policies and agree to pay for your shipment in full, and wait for it to arrive.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. We will work with the shipping carrier in the event that a package does not arrive to the proper destination. This can take anywhere from 1 to 2 weeks. We do not offer replacements for lost or stolen packages. If the package is returned to us we will refund you for the product returned or reship for an additional shipping charge.

We are not responsible for International orders that get lost in transit or held up in customs. If your order is returned to us by USPS we will credit you for the products returned. We have no way of tracking the package once it leaves the U.S.

Damaged Product

If a product arrives damaged, please notify us within 48 hours of receiving your order so that the proper claims can be taken with the shipping carrier. Email us at: CustomerService@EverythingSmells.com and let us know which product was damaged and explain the damage in detail. We will then notify USPS. USPS may want to collect the damaged product so please do not throw it away. Keep the damaged product inside the original box with packing material for 5 business days. If it can be proven that the damage occurred during shipping, we will either issue you a refund for the product or send out a replacement product.

Closed for Business

We at EverythingSmells.com are happy to have our web site available to place orders 24 hours a day, 7 days a week. However, due to the fact that we use USPS for most of our shipments, we will be taking orders, but not shipping them, on the dates stated below, as USPS is closed on most of these days as well.

 

  • Martin Luther King's Birthday
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day

 

Legal Disclaimer

EverythingSmells attempts to be as accurate as possible in its product descriptions, but does not warrant that product descriptions or other content of this site is accurate, reliable, complete, flawless, or up-to-date. If a product offered on this site is not as described, the only remedy is to return the product in its unused condition.

EVERYTHINGSMELLS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS AVAILABLE ON THIS SITE. USERS OF THIS SITE DO SO AT THEIR OWN RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EVERYTHINGSMELLS DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

It is sad this has to be stated, but: We reserve the right to refuse service to anyone at any time. No questions asked.

** We DO NOT accept returns from PR or Advertising Agencies and affiliates that place orders with the sole intent to return product. We reserve the right to refuse returns and credits for these kinds of orders. **

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